NoticeDock Page alerts + deadline reminders
Frontline

Autonomous email support for your support inbox

Connect Google, Microsoft, or SMTP. Upload your docs. Frontline handles routine replies automatically and escalates edge cases.

Open Frontline in the portal Email support
Connections: Google OAuth, Microsoft OAuth, SMTP Scope: one support mailbox Normal path: autonomous replies
How it works

Simple setup. One inbox. Automatic replies.

1. Connect one support mailbox Use Google OAuth, Microsoft OAuth, or SMTP so Frontline can send from your own support address.
2. Upload docs and policies Add FAQs, help docs, policies, and support playbooks so replies stay grounded in your own material.
3. Route inbound support mail Forward inbound support email into Frontline so it receives the messages that need a reply.
4. Frontline replies automatically Routine tier-1 support replies go out automatically from your connected mailbox.
5. Edge cases escalate Harder cases move out of the normal path instead of turning every reply into a manual review.
Supported connections

Use the sender connection that fits your mailbox.

Google OAuth Connect a Google mailbox and send from that support address.
Microsoft OAuth Connect a Microsoft mailbox and send from that support address.
SMTP Use SMTP credentials for the support mailbox you want Frontline to send from.
What Frontline is

Built for autonomous tier-1 email support.

  • It is autonomous tier-1 email support for your own support inbox
  • It is not a shared help desk
  • It is not a manual review queue
  • It is not a generic chatbot widget
Pricing

Simple tiers. Final pricing still being set.

Placeholder tiers are live now so the page reads cleanly. Early pricing will be simple and volume-based.

Free
Pricing TBD Pricing to be finalized
  • One support inbox
  • Autonomous reply path
  • Simple early setup

Early pricing will be simple and volume-based.

Growth
Pricing TBD Pricing to be finalized
  • Higher reply volume
  • Customer-owned sender connection
  • Simple early pricing model

Early pricing will stay simple and volume-based.

Scale
Pricing TBD Pricing to be finalized
  • Higher throughput
  • More compiled knowledge sources
  • Simple early pricing model

Early pricing will stay simple and volume-based.

Portal

Open Frontline in the NoticeDock portal to review connection status, docs, forwarding, and automation.

Open Frontline in the portal Contact support