NoticeDock Frontline by NoticeDock.
Also built by NoticeDock

Frontline uses your support docs and policies to answer common customer emails from your own support address, with preview and escalation controls for the cases you want to handle.

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Connections: Microsoft OAuth, SMTP/manual setup Scope: one workspace, one primary support inbox Default action: AI replies
SUPPORT / FRONTLINE

24/7 email support, from your own inbox.

Connect your support email, upload your business docs, and choose Microsoft OAuth or SMTP/manual setup. Frontline reads the primary inbox only and replies from your support address automatically.

  1. 1Add your primary support inbox
  2. 2Upload your business docs
  3. 3Easy Microsoft or SMTP setup

Frontline replies instantly and keeps coverage running 24/7.

See pricing
Watch the demo

See Frontline run through the exact
support setup and reply flow.

A short walkthrough showing the inbox connection, business-doc upload, mailbox setup, and the live reply flow customers see.

2 minutes, 14 seconds. Real Frontline product walkthrough from mailbox connection to live coverage.
How it works

Always-on support that actually knows your business.

Upload your docs — however messy Drop in your FAQs, help notes, policies, or playbooks as TXT or Markdown. Frontline turns them into prepared answers and replies from your own material. Those prepared answers stay available until you remove the uploaded docs.
Customers get real answers, not generic responses Replies go out from your own support address, in plain text, grounded in what you actually wrote, not made-up AI answers.
Works all day, every day Customer questions get answered immediately, whether it's 2pm or 2am, without anyone on your team having to be available.
You decide what gets handled and what comes to you Choose which categories — refunds, billing, account issues, sensitive conversations — land back in your inbox instead of getting an automatic reply.
Preview before anything goes out Test Frontline against real customer questions and see exactly what it would reply before you turn automatic replies on.
Supported connections

Use the sender connection that fits your mailbox.

Microsoft OAuth Connect an Outlook or Microsoft 365 support mailbox and send from that support address.
SMTP/manual setup Use SMTP and IMAP settings for Gmail, Google Workspace, custom domains, or another provider. Frontline reads the primary inbox only and leaves Spam, Junk, Trash, and archived folders to the mailbox provider.

Your NoticeDock login and your Frontline support mailbox can use different providers. Choose the connection that hosts the primary support inbox Frontline should handle.

What Frontline is

What Frontline is.

  • AI email support that sends from your own support address
  • Replies look like yours — plain text, no AI labels, no giveaways
  • Customer-facing replies are plain text and scrubbed of internal source labels
  • You preview how it responds before anything goes out
  • Not a shared help desk
  • Not a review queue for every message
  • Not a chatbot widget on your site
Frontline help

Setup and account support live here.

Frontline support is kept with the product so the main NoticeDock support page can stay focused on Stripe apps.

Mailbox and replies

Frontline setup help

Get help with Microsoft OAuth, SMTP/manual mailboxes, support docs, reply testing, automatic replies, and escalation rules.

  • Include the support inbox provider
  • Mention the dashboard step or error
  • Do not send passwords or app passwords
Email support Frontline docs
Account access

Frontline login help

Use login help for password lockouts, lost MFA devices, unreachable login emails, or linked Google sign-in issues.

  • Reset the password when the inbox still works
  • Use login help when ownership review is needed
  • Support will not bypass verification checks
Open login help Frontline login
Pricing

Simple tiers. Built for AI support.

Flat monthly pricing. No per-seat fees or surprise usage add-ons.

Starter
$69/mo 14-day free trial
  • 1 support inbox
  • 750 conversations / month
  • Up to 10 support files
  • 25MB support file storage
  • Preview replies before automatic replies
  • Custom escalation rules

One connected support inbox per workspace.

Growth
$149/mo 14-day free trial
  • 1 busy support inbox
  • 5,000 conversations / month
  • Up to 25 support files
  • 100MB support file storage
  • Preview replies before automatic replies
  • Custom escalation rules

One connected support inbox per workspace.

Scale
$249/mo 14-day free trial
  • 1 high-volume support inbox
  • 15,000 conversations / month
  • Up to 75 support files
  • 250MB support file storage
  • Preview replies before automatic replies
  • Advanced escalation controls

One high-volume support inbox with higher usage, docs, and storage limits.

Keep in mind:
  • 14-day free trial on all plans
  • Starter, Growth, and Scale each include 1 connected support inbox
  • Scale is for one high-volume inbox with higher usage, docs, and storage limits.
  • Microsoft OAuth or SMTP/manual setup
  • No long-term contract, cancel anytime
  • Trial usage limits apply
Ready to start?

Start a 14-day free trial on any Frontline plan. Flat monthly pricing, no contracts, cancel anytime.

See Frontline plansFrontline login