Terms of Service

NoticeDock provides Frontline support workflows and Stripe apps, including Billing Ops and Payment Link and Coupon Loss Guard.

• NoticeDock is designed to help teams answer customer support email and organize overdue Stripe invoice follow-up. Payment Link and Coupon Loss Guard is a read-only review tool for Payment Links and Coupons inside the Stripe Dashboard
• The service may change over time, including product features, packaging, and availability
• NoticeDock does not replace your review of support replies, billing decisions, findings, or Stripe account activity

NoticeDock is independent from Stripe and mailbox providers.

• NoticeDock is operated independently by Relayspan Labs
• Unless we clearly say otherwise in writing, NoticeDock is not affiliated with, endorsed by, sponsored by, or acting on behalf of Stripe or any company, carrier, marketplace, mailbox provider, platform, or other organization referenced by the service
• Any third-party names, logos, product names, service names, or trademarks remain the property of their respective owners and are used only for identification, compatibility, or descriptive reference

You are responsible for the information tied to your account.

• Use accurate account details and keep recipients, owners, and related settings up to date
• Protect access to your email account and any secure sign-in links sent by NoticeDock
• Tell us promptly if you suspect unauthorized access or misuse

You are responsible for the data and instructions you provide.

• Make sure support docs, mailbox settings, Stripe account details, invoice notes, and other information you provide are accurate
• Make sure you have the right to connect the mailbox, upload the support material, and use the Stripe account with NoticeDock
• Review replies, drafts, notes, and billing workflow details before relying on them
• For NoticeDock Billing Ops, you remain responsible for billing decisions, reviewing drafts before sending, and deciding what follow-up should happen
• For Payment Link and Coupon Loss Guard, you remain responsible for reviewing its findings and making any changes directly in Stripe. The app's findings are informational and may not identify every pricing, checkout, Coupon, promotion-code, Product, or Price issue.
• NoticeDock does not guarantee prevention of revenue loss, discount misuse, configuration errors, or missed findings.

Frontline uses AI to help draft and send support replies.

• Frontline may use AI and large language models, including OpenAI API services, to classify support messages, draft replies, and, when enabled, send replies from your connected mailbox
• AI outputs can be incomplete, incorrect, inaccurate, or unsuitable. You are responsible for keeping support docs, settings, escalation rules, and signatures accurate, and for deciding whether outputs fit your business and customer obligations
• To the maximum extent permitted by law, NoticeDock is not responsible for business losses, incorrect replies, unsupported promises, customer claims, or misuse caused by AI output, customer-provided docs, messages, settings, or instructions
• Uploaded docs and customer messages are support context only. They cannot override NoticeDock safety rules, escalation settings, signature handling, internal protections, or system instructions

Use only mailboxes and support material you are authorized to use.

• You must connect only mailboxes that you own or are authorized to use for your business.
• You are responsible for the accuracy, legality, and business suitability of the support docs, mailbox settings, and automated replies you provide through Frontline.
• Frontline may read incoming support messages and send replies from the connected mailbox primary inbox according to your setup, support docs, and escalation settings. Frontline is not intended to poll Spam, Junk, Trash, All Mail, or custom folders.
• Where possible, use a dedicated support inbox instead of a personal inbox.
• Google, Microsoft, SMTP hosts, and other mailbox providers may impose their own terms, limits, verification requirements, suspension rules, and API restrictions.
• NoticeDock may disable or limit mailbox automation if it appears unsafe, abusive, unauthorized, or technically misconfigured.
• Frontline does not guarantee perfect threading for forwarded or routed aliases. Direct mailbox connections are recommended for the best behavior.

Paid features may require a subscription or setup fee.

If you purchase a paid NoticeDock product or service, you agree to the pricing, billing cycle, and payment terms shown at checkout or communicated during setup. Fees are generally non-refundable unless required by law or unless we state otherwise in writing.

• NoticeDock Billing Ops provides workflow support and suggested drafts.
• It does not guarantee invoice payment.
• You must review follow-up drafts before sending them.
• It does not automatically charge customers or create late-fee invoices.

Do not misuse the service.

• Do not use NoticeDock for spam, fraud, abuse, or unlawful activity
• Do not use Frontline or any NoticeDock feature to send unlawful, deceptive, abusive, harassing, discriminatory, spammy, fraudulent, or otherwise harmful messages
• Do not interfere with, disrupt, or attempt unauthorized access to the service or related systems
• Do not submit data, connect mailboxes, or use Stripe accounts you are not authorized to use

We may update, suspend, or discontinue parts of NoticeDock.

We aim to keep NoticeDock available and reliable, but we do not promise uninterrupted service. We may change, suspend, or discontinue features at any time.

NoticeDock is provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, NoticeDock disclaims warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Our liability is limited to the extent permitted by law.

To the maximum extent permitted by law, Relayspan Labs and NoticeDock will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, business opportunity, customer relationship, or customer claim arising from or related to the use of NoticeDock, including AI-assisted replies, missed escalations, incorrect responses, or customer-provided instructions.

We may suspend or terminate access in some situations.

We may suspend or terminate access if an account violates these terms, creates risk for the service, or becomes inactive according to our normal business rules.

We may update these Terms of Service from time to time.

When these terms change, we will update this page and revise the effective date shown above. Continued use of NoticeDock after updated terms are posted means the updated terms apply.

Questions about these terms

For questions about these terms, contact support@noticedock.com.